Privacy policy

At Chew Crew, we care about your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from chewcrew.us or interact with any of our online services (the “Services”).

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Services.

1. Information We Collect

We collect the following types of information to provide and improve your shopping experience:

  • Personal Information: Your name, billing and shipping addresses, phone number, and email address.

  • Payment Information: Payment method, transaction details, and billing information (processed securely through Shopify).

  • Account Information: Login credentials, preferences, and saved settings if you create an account.

  • Order and Activity Information: Items you view, add to your cart, purchase, or review.

  • Device and Usage Data: Your browser type, IP address, and interactions with our site (via cookies and analytics).

We only collect information necessary to fulfill orders, provide customer support, and improve our services.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders, including shipping and returns.

  • Communicate with you about your orders, account, or customer support inquiries.

  • Send updates, promotions, and marketing emails (only if you opt in).

  • Prevent fraud, ensure security, and comply with applicable laws.

  • Improve our website, services, and product offerings.

You can opt out of marketing emails at any time by clicking the “unsubscribe” link in any email.

3. How We Share Your Information

We share your information only as necessary to provide our Services:

  • With Shopify – our e-commerce provider that powers our online store and processes payments securely.

  • With Service Providers – such as shipping carriers, payment processors, and marketing platforms that help us operate our business.

  • For Legal Reasons – if required to comply with law, enforce our policies, or protect our rights.

We do not sell or rent your personal information.

4. Cookies and Analytics

Our site uses cookies and similar technologies to:

  • Keep your shopping cart updated.

  • Save your preferences and login session.

  • Analyze website traffic and improve performance.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain site functions.

5. Data Retention

We retain your personal information for as long as needed to provide you with our Services and comply with legal or tax obligations.
You may request deletion of your data at any time (see Your Rights below).

6. Your Rights

Depending on where you live, you may have the right to:

  • Access or request a copy of your personal data.

  • Correct or delete your information.

  • Withdraw consent for marketing communications.

  • Limit or object to how your data is used.

To exercise these rights, please contact us at woof@chewcrew.com.
We will respond to all valid requests as required by law.

7. Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no online system is completely secure, and we cannot guarantee absolute protection.

8. International Data Transfers

Your information may be transferred to and processed by third parties (like Shopify) in other countries, including the United States and Canada.
Shopify ensures appropriate safeguards are in place for international data transfers.

9. Children’s Privacy

Chew Crew does not knowingly collect personal information from anyone under the age of 16.
If you believe a child has provided personal information, please contact us immediately so we can delete it.

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the content, privacy, or security practices of these websites.
We encourage you to review their policies before sharing any personal data.

11. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our business or legal requirements.
The latest version will always be available on this page, with the “Last Updated” date above.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Chew Crew
Email: woof@chewcrew.com
Address: 9142 East Nassau Avenue, Denver, CO 80237, United States